Cancellation Policy
At Granford Sisters, orders are processed shortly after they are placed to ensure fast dispatch. Please review the following terms regarding cancellations and order modifications.
Cancellation & Modification Window
Orders may only be cancelled or amended within 10 minutes of being placed.
This applies to all types of changes, including:
- Changing size or colour
- Adjusting product selection or quantity
- Updating delivery or personal details
Once this 10-minute window has passed, the order will have entered processing and can no longer be cancelled or modified.
How to Request a Change or Cancellation
If you need to cancel or update your order, you must contact us within the allowed timeframe.
Please email:
support@granfordsisters.com
Include the following details:
- Your full name
- Order number
- Clear description of the requested change or cancellation
Important Notice
Any requests submitted after 10 minutes from the time of purchase will not be approved.
By placing an order with Granford Sisters, you acknowledge and agree to this cancellation and modification policy.
