Privacy policy

At Granford Sisters, we are committed to protecting your privacy and handling your personal data with care and transparency. This policy outlines how we collect, use, and safeguard your information when you interact with our website or make a purchase.

By accessing our website, you agree to the terms described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain types of information to operate our services effectively.

Personal Details

Full name
Billing and delivery address
Email address
Telephone number
Payment information (securely handled by Shopify and authorised providers)

Order Details

Items purchased
Order total
Purchase and transaction history

Technical Information

IP address
Browser type
Device data
Website activity, including pages viewed and interactions

This information allows us to improve your shopping experience and maintain the performance of our store.

2. How Your Information Is Used

We use your information strictly for business and service-related purposes, including:

Processing and delivering your orders
Sending order confirmations and delivery updates
Responding to enquiries and customer support requests
Detecting and preventing fraudulent activity
Enhancing website functionality and performance
Meeting legal and regulatory obligations

We only collect data that is necessary to operate our services efficiently.

3. Payment Processing

All transactions are processed securely via Shopify and approved payment providers.

We accept the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Apple Pay
Google Pay
Maestro
Klarna

Granford Sisters does not store full card details on its servers.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our website. These tools help us to:

Remember your preferences
Improve site performance
Analyse visitor behaviour
Support advertising and marketing efforts

You can control or disable cookies at any time through your browser settings.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

However, we may share necessary data with trusted partners to operate our business, such as:

Shopify (our e-commerce platform)
Payment processors
Shipping and delivery providers
Analytics and fraud prevention services

These parties only receive the information required to perform their specific functions.

6. Data Retention

Your information is retained only for as long as necessary to:

Complete transactions
Provide customer support
Comply with legal, tax, and accounting requirements

Where permitted by law, you may request that your personal data is deleted.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data
Opt out of marketing communications

To exercise any of these rights, please contact us directly.

8. Data Protection

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. While we take security seriously, no system can be completely guaranteed.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Any updates will be published on this page.