Shipping policy

At Granford Sisters, we aim to provide a seamless and dependable experience from the moment you place your order to the time it arrives at your door. Please review the details below regarding shipping, delivery, and order handling.

1. Shipping Details

1.1 Order Processing

All orders are processed and dispatched within 0–1 working days (Monday to Friday) after your purchase is confirmed.

Order Cut-Off Time:
Orders placed before 12:00 PM (GMT) on business days are typically processed the same day.
Orders placed after this time will be processed on the next working day.

Once your order has been shipped, you will receive a confirmation email including a tracking link to monitor your delivery.

1.2 Delivery Timeframes

  • Dispatch time: 0–1 working days (Monday–Friday)
  • Estimated delivery time: 2–8 working days (Monday–Friday)
  • Total delivery time: 2–9 working days

Please note that delivery times may occasionally vary due to high demand, logistical delays, or external factors such as weather conditions.

1.3 Shipping Location

We currently deliver within the United Kingdom only.
International shipping is not available at this time.

1.4 Shipping Costs

We offer free delivery on all orders, with no hidden fees or additional charges at checkout.

1.5 Delivery Provider

All orders are shipped using Royal Mail, ensuring a reliable and secure delivery service.
Tracking is provided with every shipment.

1.6 Failed Delivery Attempts

We prioritise home delivery for all orders. If you are not at home at the time of delivery, or if delivery cannot be completed safely, or if the parcel cannot fit through your letterbox, Royal Mail may redirect the parcel to a local collection point for secure pickup.

2. Order Management

2.1 Order Confirmation

Once your order has been successfully placed, you will receive a confirmation email containing:

  • Your order reference number
  • Details of purchased items
  • Delivery information

If you cannot locate this email, please check your spam or junk folder.
For further assistance, contact us at:
support@granfordsisters.com

2.2 Order Changes & Cancellations

Orders can only be modified or cancelled within 10 minutes of being placed.
After this time, the order will have entered processing and can no longer be changed.

We recommend reviewing your details carefully before completing your purchase.

3. Delivery Support

If you encounter any issues with your delivery, our support team is here to help.

Contact us at:
support@granfordsisters.com

3.1 Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please reach out to us and we will assist you in locating your parcel.

3.2 Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us as soon as possible and include clear photos of the issue. support@granfordsisters.com

This allows us to resolve the matter quickly and efficiently.