Terms of service
These Terms of Service outline the conditions under which you may access and use the website of Granford Sisters, as well as purchase products from our store. By using our website or placing an order, you agree to be bound by these terms.
1. General Conditions
This website is operated by Granford Sisters using Shopify as our e-commerce platform. By accessing or using our services, you confirm that you are at least 18 years old, or that you have received permission from a parent or legal guardian.
We reserve the right to update or modify these terms at any time. Continued use of the website after changes have been made will be considered acceptance of those updates.
2. Products & Availability
We strive to ensure that all product information, descriptions, and images are as accurate as possible. However, slight differences in colour or appearance may occur depending on screen settings or device display.
All products are subject to availability. We reserve the right to:
- Restrict the quantity of items purchased
- Remove products from sale at any time
- Adjust pricing without prior notice
3. Orders & Acceptance
After placing an order, you will receive a confirmation email acknowledging receipt. This email does not constitute final acceptance of your order.
We reserve the right to cancel or decline any order at our discretion, including in situations such as:
- Suspected fraudulent or unauthorised activity
- Pricing inaccuracies or technical issues
- Stock limitations or availability concerns
If your order is cancelled, any payment made will be refunded to your original payment method.
4. Payment Methods
All payments are processed securely via Shopify’s encrypted system.
We accept the following payment options:
- Shop Pay
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Klarna
By completing a purchase, you confirm that you are authorised to use the selected payment method.
5. Shipping & Delivery
We currently deliver within the United Kingdom only.
Delivery timeframes and conditions are outlined in our Shipping Policy. Please note that all delivery estimates are approximate and may be affected by courier delays or external factors beyond our control.
6. Returns & Refunds
All returns and refunds are managed in accordance with our Return Policy.
Customers are required to follow the return instructions provided by our support team. We reserve the right to reject any return that does not meet our stated conditions.
7. Intellectual Property
All content featured on this website, including but not limited to images, branding, text, product descriptions, and design elements, remains the property of Granford Sisters.
No content may be copied, reproduced, distributed, or used without prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Granford Sisters shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
9. Accuracy of Website Information
We aim to ensure that all information on our website is correct and up to date. However, we cannot guarantee that all content is entirely free from errors.
We reserve the right to correct inaccuracies, update information, or make changes at any time without prior notice.
